ITIL V3介绍

Exam content考试大纲:
Candidates are tested on 
1. Service management as a practice (comprehension) 
2. The ITIL service lifecycle (comprehension) 
3. Generic concepts and definitions (awareness) 
4. Key principles and models (comprehension) 
5. Selected processes (awareness) 
6. Selected functions (awareness) 
7. Selected roles (awareness) 
8. Technology and architecture (awareness) 
9. Competence and training (awareness)

ITIL V3 证书
 
 ITIL V3 证书
 
ITIL V3考试详情:
语言:中文、英文(可选)
机考,考试时间为1小时
考试题型:40道单项选择题,要求至少答对26题,才能通过考试
考试地点:艾威考试中心(可预约当天考试,1号线新闸路地铁站楼上)

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